Cancellation & Refund Policy

Last Updated: November 15, 2025

At BlinkCook, we strive to ensure that every booking and cook engagement runs smoothly. Since we connect users with independent cooks and staff, our cancellation and refund policy is designed to be fair and transparent for both parties.

1. Cancellation by Users

• Users may cancel a confirmed booking directly through the platform or by contacting the cook before the scheduled service time.
• For prepaid bookings (if applicable in future versions), cancellations made at least 24 hours before the scheduled service will be eligible for a full refund.
• Cancellations within 24 hours of the service start time may be charged up to 50% of the service fee as a cancellation charge to compensate the cook’s time.

2. Cancellation by Cooks

• If a cook cancels or fails to appear, the user will not be charged any service fee.
• Repeated cancellations by a cook may result in suspension or removal from the BlinkCook platform.

3. Refunds

• Refunds, where applicable, will be processed to the original payment method within 5–7 business days.
• In case of disputes, BlinkCook will mediate between both parties to reach a fair resolution.

4. Non-Refundable Services

Payments for services that have already been rendered, or where the cook has reached the service location, are non-refundable.

5. Service Disputes

If you are dissatisfied with a service, please report it to our support team within 24 hours of service completion. We will review the case and assist with a fair resolution.

6. Platform Fees

Any platform convenience fees (if applicable) are non-refundable once a booking has been confirmed, except where cancellation occurs due to cook unavailability.

7. Contact for Refunds or Issues

For cancellations or refund queries, please reach out via WhatsApp at +91 9864825133 or email us at support@blinkcook.com.

We value your trust and work continuously to maintain fairness and reliability for both users and cooks on our platform.